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Delivery & Returns

Delivery is £5.25 for first class signed with the Royal Mail and I endeavour to get orders posted in 1-2 business days, depending on the time of year and volume of orders received.  Over 2kgs will be courier which is £8.95 for up to 12 kgs.  This is also a 24 hour service however it goes early so often its the next business day before it is collected or dropped off for Parcelforce.

Packaging:  Small orders are sent in a padded envelope, medium orders in a post box and larger items boxed and added protection of clean wool from my other business to pad it all out for safety.  It’s unprocessed wool, as in not spun or treated, but its been washed several times and may well be scented. Please say if you are unhappy with this packaging – remember it applies to large courier orders only, most will go with the standard bubblewrap and shredded paper.

If your parcel is damaged in transit, IT IS IMPERATIVE THAT YOU ACCEPT THE PARCEL AND CONTACT ME IMMEDIATELY.  If you refuse the parcel it may well be destroyed and this could affect your replacement – so show me and we can replace any damages.

Returns Policy: Please note prior to purchase that due to the nature of Fragrance Oils that we can not accept returns and we do suggest purchasing a small bottle of a new fragrance before purchasing a larger amount. We describe all of the fragrance oils according to their description,  and fragrance names are not an automatic indicator of the fragrance. Also be aware that fragrance oils may smell very different in the bottle to the end result when used in a product.  Please remember that our smells and perceptions of aromas are highly individual.  Most of my oils have been around for a while and are very popular so its unusual for a customer to be disappointed.  All batches are fresh and kept in cool dark conditions, so that your oil should be of the highest quality when it reaches you.

 

 

 

 

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